Contact Us
Contact Information
Our Address
301 Front Street West, Toronto, ON M5V 2T6, Canada
Phone
+14164004690
info@dutystepedge.com
Get in Touch
Frequently Asked Questions
Our Tax Free service helps eligible shoppers claim refunds on taxes paid for qualifying purchases in Canada. The service includes reviewing purchase documents, preparing refund applications, and guiding clients through submission, ensuring a smooth and informed process.
International travelers arriving from abroad and Canadian residents making purchases at participating retailers can use DutyStepEdge. Eligibility depends on purchase location, receipt validity, and transport status of goods.
The timeframe varies, but most clients complete the process within 2–4 weeks after submitting documentation. We keep you updated on each stage until your tax free claim is processed.
Stay Duty Free with DutyStepEdge
Enjoy hassle-free tax exemption on your Canadian shopping.
Our team ensures all export paperwork is handled efficiently.
Learn MoreHow It Works
Streamlined Tax Exemption Process
Documentation Preparation
In Canada, visitors can reclaim the value-added levied at point of sale on eligible items bought within 60 days prior to their departure from the country. Our dedicated team at DutyStepEdge, located at 301 Front Street West, Toronto, ON M5V 2T6, Canada, assists travelers year-round, including throughout 2025, with detailed preparation of Green Export Certificate documentation and step-by-step guidance. We verify original invoices, complete the formal export declarations required by Canadian regulations, and outline exact procedures for customs officers at boundary checkpoints and airport departure lounges. By providing organized checklists and real-time support, we reduce confusion, help clients navigate logistical requirements, and manage communication with federal authorities, delivering a streamlined procedure that respects traveller schedules and documentation standards while upholding compliance with official tax exemption guidelines.
Eligibility Check
Confirm your purchases meet Canada Revenue Agency requirements.
Submission & Validation
Before completing an application for a tax refund, verified visitors should gather all original receipts and ensure each purchase includes the store’s GST and HST registration number, item descriptions, dates, and store addresses clearly printed. At DutyStepEdge, we train clients to use user-friendly checklists highlighting each verification checkpoint, including eligibility criteria and export timeframe limitations. When preparing documents for submission, travelers upload high-resolution scans or legible photographs via our secure online portal on DutyStepEdge.com. Our system cross-references entry stamp dates on passports with purchase timelines, flags any missing information, and issues reminders to obtain supplementary documents when necessary. At the final step in the departure hall, clients present the completed refund package, along with purchased merchandise, to Canada Border Services Agency officers, who validate the paperwork. After confirmation, processed refund vouchers can be redeemed at designated refund counters or credited directly back to the consumer’s registered card. This process guidance reduces missteps and helps visitors confidently complete their zero-tax reimbursement procedure.
Refund Collection
Collect your approved refund at the airport or designated refund center.
Request Submitted
Thank you for submitting your details. A member of our team will review your application and contact you with the next steps. You can also track progress by logging into your account on DutyStepEdge.com.